Delivering online training can be a critical enterprise function that helps enable employee, customer, and partner success. With travel budgets tight and students’ schedules packed, online instructor-led training is the ideal solution for ensuring a high-quality, interactive learning experience. Genesys, the world’s number one contact center software provider, recently found the Surgient Virtual Automation Platform to be an effective solution to delivering online employee, customer, and partner training.
This webinar will detail how Genesys delivers online training using the Surgient Platform.
You will learn about:
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Best practices and approaches for developing successful online training with the Surgient Platform |
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How to enable true hands-on learning with access anytime, anywhere |
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A comparison of multiple online training vendors and which factors played the biggest role in choosing the best online training vendor |
This webinar features Jennifer Christiansen, eLearning Curriculum Manager at Genesys Laboratories, who will discuss how Genesys is addressing the training needs of remote staff, and how you can choose the most effective training method.
Click here to view the recorded webcast ››
About Genesys Laboratories
Genesys, an Alcatel-Lucent company, is the world’s leading provider of contact center and customer service management software ― with more than 4,000 customers in 80 countries. Genesys software directs more than 100 million interactions every day, dynamically connecting customers with the right resources ― self-service or assisted-service ― to fulfill customer requests, optimize customer care goals and efficiently use agent resources. Genesys helps organizations drive contact center efficiency, stop customer frustration and accelerate business innovation. For more information: visit us on the Web: http://www.genesyslab.com/, or call +1 888 GENESYS or 1-650-466-1100.