If your environment or Web browser prevents you from passing the user readiness test (URT), implement the relevant recommendations listed on this page. If you remain unable to pass the URT after making the recommended changes, type your name, e-mail address, and company name in the appropriate fields at the bottom of this page and click Send Results. Your test results will be sent to the Surgient support team, which will analyze them and assist you with your attempt to establish a successful connection.
The following requirements are necessary for a successful Surgient experience:
One of the following browsers:
Internet Explorer 6.0 on Windows 2000 Professional or later
Mozilla Firefox 1.5 on Red Hat Linux 9.0 or on Windows 2000 Professional or later
Browser support for frames
Enabled pop-ups and cookies
Enabled JavaScript and VB Script
Enabled Java Applets and/or Microsoft's ActiveX controls
Java 2 Platform Standard Edition (J2SE) version 1.4.2_02 - 1.5 (available from http://www.java.com) for Internet Explorer 6.0
Java 2 Platform Standard Edition (J2SE) version 1.4.2_06 - 1.5 (available from http://www.java.com) for Mozilla Firefox 1.5 with Windows 2000 Professional or later
Java 2 Platform Standard Edition (J2SE) version 1.5 (available from http://www.java.com) for Mozilla Firefox 1.5 with Red Hat Linux 9.0
Network bandwidth exceeds 80 kb/s per machine
The following sections
provide additional details about these prerequisites:
If the Web browser test fails, ensure that you are using Internet Explorer 6.0 or Mozilla Firefox 1.5.
The frames test verifies whether your Web browser supports HTML frames. If this test fails, you are most likely using a Web browser that does not support HTML frames. Upgrade to Internet Explorer 6.0 or Mozilla Firefox 1.5.
Disable all pop-up blockers.
To disable the Internet Explorer pop-up blocker, perform the following steps:
Click Tools > Internet Options....
Click the Security tab.
Click Custom Level....
Under Miscellaneous, ensure that the Pop-up Blocker is disabled.
Click OK.
Click OK.
To disable the Mozilla Firefox pop-up blocker, perform the following steps:
Click Tools > Preferences.
Click the Contents icon and select the Block Popup Windows checkbox.
Click OK.
The scripting test verifies whether your Web browser has Javascript and other active scripting options enabled. If this test fails, ensure that your browser has Javascript (or other active scripting options) enabled.
To enable Javascript/VBscript in Internet Explorer, perform the following steps:
Click Tools > Internet Options....
Click the Security tab.
Under Security level for this zone, click Custom Level....
Under Scripting, ensure that the following options are enabled:
Active scripting
Scripting of Java applets
Click OK.
Click OK.
To enable Javascript in Mozilla Firefox, perform the following steps:
Click Tools > Preferences.
Click the Contents icon and select the Enable Javascript checkbox.
Click OK.
If the cookies test fails, ensure that your Web browser supports the setting of cookies.
To enable cookies in Internet Explorer, perform the following steps:
Click Tools > Internet Options....
Click the Privacy tab.
Under Settings, click Sites.
In the Address of Web site field, type *.demoservers.com.
Click Allow.
Click OK.
Click OK.
To enable cookies in Mozilla Firefox, perform the following steps:
Click Tools > Preferences.
Click the Privacy icon and click the Cookies tab.
Select the Allow sites to set Cookies checkbox.
Click OK.
Embedded content includes Microsoft's ActiveX controls and Java Applets. If this test fails, enable your Web browser's ActiveX or Java options as instructed below. In some cases, you might need to contact your administrator to change these settings.
To enable the appropriate ActiveX controls and plug-ins in Internet Explorer, perform the following steps:
Click Tools > Internet Options....
Click the Security tab.
Under Security level for this zone, click Custom Level....
Under ActiveX controls and plug-ins, set the value for Download signed ActiveX controls to Prompt.
In the same section, ActiveX controls and plug-ins, ensure that the following options are enabled:
Run ActiveX controls and plug-ins
Script ActiveX controls marked safe for scripting
Click OK.
Note: If a message asks you to confirm the change in security settings for this zone, click Yes.
Click OK.
To enable Java in Internet Explorer, perform the following steps:
Click Tools > Internet Options....
Click the Advanced tab.
Under Java (Sun), select Use Java 2 v1.4.2 for <applet> (requires restart).
Click OK.
To enable Java in Mozilla Firefox, perform the following steps:
Click Tools > Preferences.
Click the Contents icon and select the Enable Java checkbox.
Click OK.
The connection test uses different remote-access methods to determine whether ActiveX or Java is the connection type better suited for your computer and Internet connection.
During this test, your Web browser will download several pieces of embedded content. These pieces are safe and cannot interfere with any part of your computer or browser. You will need to read and accept two security notifications during this process.
If your connection test fails and network restrictions prevent you from downloading the requisite ActiveX control or Java applet, you will be unable to access the application. Contact your administrator to obtain permission to download either the ActiveX control or the Java applet.
The bandwidth test measures the amount of data that can be transmitted within a set amount of time. A high bandwidth indicates a fast connection, which helps create a more satisfying user experience. A low bandwidth, however, indicates a slow connection that can result in a sluggish performance, delays, and a frustrating overall experience. A minimum bandwidth value of 25 kb/sec is required to successfully pass the test.
Test results indicate Slow, Acceptable, or Preferred bandwidth. The ranges are as follows:
Minimum Bandwidth = 25 kb/sec
Acceptable Bandwidth = 26 - 99 kb/sec
Preferred Bandwidth = 100 kb/sec and above
If the bandwidth test fails because your connection is slow, use a different computer, Web browser, or network to connect to the Internet. After you successfully establish a connection, access the URT test page and run the test again.
It might be necessary to add an entry to the Local Intranet zone, informing your Web browser that the site to which you are attempting to connect can be trusted not to harm your system.
To add an entry to your browser's Local Intranet zone in Internet Explorer, perform the following steps:
Click Tools > Internet Options....
Click the Security tab.
Click Sites.
Click Advanced.
In the Add this Web site to the zone field, type *.demoservers.com.
Ensure that Require server verification (https:) for all sites in this zone is unchecked.
Click OK.
Click OK.
Click OK.
Surgient solutions support Java 2 Platform Standard Edition (J2SE) version 1.4.2_02 - 1.5 for Internet Explorer and version 1.4.2_06 - 1.5 for Mozilla Firefox.