IT Insight Podcast: What the Airlines Can Teach Us about Self-Service in the Cloud

How to leverage cloud-specific management and automation technology to drive dramatic operational and capital savings beyond virtualization alone.

Whether you’re booking a flight to New York or reserving a suite of VMs for a test run, the underlying principles and pitfalls of self-service are the same. Consider this: The airline industry has almost entirely transitioned their booking processes to online, automated services in an effort to drive down cost, increase efficiency, and provide a better customer experience… exactly what IT is trying to do right now with the transition to self-service resource delivery and cloud computing.

It’s easy to see the parallels… The airline industry in many ways is similar to a data center: it has finite resources (seats) that need to be reserved for very specific dates, times, and durations (much like infrastructure). It is unacceptable to a customer to show up at the airport with a reservation in hand and not have a seat available for them. Why should it be any different for the delivery of infrastructure? The resources are different, but the needs are the same.

In this 10-15 minute expert podcast, Surgient Vice President Brian Wilson will discuss how we can learn from the airlines’ transition to self-service and what we can apply directly to the delivery of IT infrastructure in the modern data center. Attendees will learn about:

• The four key flavors of self-service, and why some are better than others for the data center.
• Why the airlines have been successful with their transition to self-service.
• Managing capacity and user reservations in a true self-service data center.
• Key transferable best practices for self-service that can be applied in the data center today.

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